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TERMS & CONDITIONS

USA Terms and Conditions

IS THERE A MINIMUM ORDER?

When placing an order with us, please refer to the following minimum order requirements. Orders received that do not meet the minimum order requirements may not not be processed, and could incur a $15.00 service charge.

  • New Account Opening Order: $500
  • Existing Account Re-order: $150
HOW DO I PLACE AN ORDER?

Your Sales Associate is the best person to present our collections. They know the trends and their product knowledge makes buying so much easier! They also carry samples of many categories of products.

Visit our showrooms in Dallas or Atlanta.

Orders can also be placed online or via our order hotline: 1-800-TWOSCOM (1-800-896-7266).

HOW LONG WILL ITEMS BE STORED IN MY SHOPPING CART?

 Your Shopping Cart will maintain your selections for 180 days.

WHAT IS THE TURNAROUND TIME FOR RECEIVING ORDERS?

This will depend on the availability of the items that you are ordering. If merchandise is in-stock, we will generally ship within 21 days of receipt of your order. If you need merchandise for a special event, please contact the Customer Relations department at customerrelations@twoscompany.com so we can verify the availability of the merchandise.

WHAT IS THE TRANSIT TIME FOR MY ORDER?

Orders will ship via UPS or Fedex, ground service from Elmsford, New York, unless otherwise requested. The transit time varies, depending on your location.

HOW WILL MY ORDER SHIP?

Orders will ship via UPS or Fedex ground service, unless otherwise requested. Some larger items may require a truck shipment, these items will be indicated in the Please Note section for every product or with this icon - .

If you prefer, we can also use your UPS or Fedex shipping account. Please contact the Customer Relations department and provide us with your account number if applicable.

WILL I BE NOTIFIED WHEN MY ORDER SHIPS?

When your order ships from our warehouse, you will receive an email with your "Advanced Shipping Notification". This also serves as your invoice. The notification includes a tracking number for the shipment, list of all items that shipped to you along with suggested retail pricing to make it easy for you to price the items upon receipt.

CAN I PLACE AN ORDER FOR ITEMS THAT ARE OUT OF STOCK?

Yes, the order will ship as soon as the merchandise becomes available.

WHEN WILL BACKORDERED ITEMS SHIP?

Item availability varies per item. Please visit the Order Status page for updates

DO YOU AUTOMATICALLY CANCEL BACKORDERS?

We do not automatically cancel backorders. If you would like to cancel an item from your order(s), orders may be changed up to 72 hours prior to the shipment of the order. Please complete the "Order Change Request" form. We will review your request and send an email confirmation when the changes have been made. 

CAN YOU DROP SHIP AN ITEM DIRECTLY TO MY CUSTOMER?

We can drop ship an item directly to your customer, a 5% drop ship fee will be charged. Please contact your Sales Associate for further information.

CAN I UPDATE MY ACCOUNT INFORMATION ONLINE?

Please use the “Request to Update my Account” form. We will send an email confirmation when the changes have been made.

CAN I MAKE CHANGES TO OR CANCEL MY ORDER ONLINE?

Orders may be changed up to 72 hours prior to the shipment of the order.

To make changes online, please complete the Order Change Request form. We will review your request and send an email confirmation when the changes have been made.

You may also contact the Customer Relations Department at 1-800-TWOSCOM (1-800-896-7266) for further assistance.

CAN I GET COPIES OF MY INVOICES OR STATEMENTS ONLINE?

 All of your invoices and orders are available for viewing online. Any changes may need 24 hours to be reflected on the site, however, please visit your Account Dashboard to view all of your current and past orders with Two's Company.

CAN I PAY MY BALANCE ONLINE?

Yes. You have several options. 

  • You may click on the PayNow button which can be found in the Pay Invoices area on your dashboard.
  • You can pay individual invoices via the PayNow button that accompanies your invoice sent via email.
  • You can pay one or multiple invoices from the PayNow button included with your emailed statement. 
  • We accept MasterCard, VISA, American Express and Discover.  If you chose to pay via credit card, you will be advised of an additional 3.5% convenience fee prior to checkout, or you may prefer to pay by ACH or bank-to-bank which is free of charge.

CAN I SELL THE PRODUCTS ONLINE?

Two’s Company allows approved independent retailers who carry the brand in their brick-and-mortar store to sell on the retailer’s branded website and via social media platforms.  Two’s Company does not allow unauthorized sale of product on or to third-party marketplace sites. Ecommerce/social media only retailers must be approved writing.  All online sales are subject to the current Two’s Company Minimum Advertised Price (MAP) Policy.  Questions and requests for a copy of our current MAP Policy should be directed to sales@twoscompany.com. 

WHAT IS THE RETURN POLICY?

Two’s Company is well known for our innovative, diverse and high quality products. We take great strides to ensure our products are meeting these expectations. If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted within 21 days from the Invoice Date. Please be sure to check your merchandise immediately upon receipt, as no credits will be granted after 21 days. If you find an error with your order, you must also contact us within 21 days to make corrections.

You will receive an “Order Acknowledgement” email within 1-2 days after your orders is placed.  To ensure the accuracy of your orders, please check the acknowledgement promptly and report any changes to customerrelations@twoscompany.com.

HOW TO REPORT DAMAGES OR ERRORS:

Please complete and submit the Merchandise Claim form to report any errors with your order. This form will also be included with your order and can be scanned & emailed to our Customer Relations department at customerrelations@twoscompany.com or faxed to 914-345-0109. Approved claims will be processed within 3 business days of receipt and an email acknowledgement will be sent along with a Returns Authorization number, this number must be included when sending returns back to us. Credits will be issued upon 3 business days of receipt of returned merchandise. Images may be requested to allow us to immediately discuss with the factory as part of our ongoing effort to improve product quality.

RETURNING MERCHANDISE:

All returns require an authorization number will be emailed to you once your Merchandise Claim Form has been processed. The authorization number is valid for 30 days so be sure to promptly send the returns to us. If Two’s Company has shipped something to you in error or if damaged or defective merchandise needs to be returned to us, we will issue a Call Tag for those returns. Returned merchandise must be in its original packaging and must not include any price stickers. Any returns received without an authorization number, not in its original packaging or with price stickers will be subject to a 20% restocking fee. If you are shipping the return yourself, we strongly recommend that merchandise returns are sent via a traceable method of mail. We are not responsible for lost or stolen packages. Credits to your account will be applied within 3 business days of receipt of the returned merchandise.

UNAUTHORIZED OR REFUSED RETURNS:

If you receive a shipment that you believe was shipped to you in error, please contact our Customer Relations Department via email at customerrelations@twoscompany.com or please call 1-800-TWOSCOM (1.800.896.7266) so that we may investigate. Two’s Company does not accept unauthorized returns, refusals or exchanges. Packages without a return authorization number will be considered unauthorized. A 20% restocking fee will be applied to any unauthorized return or refusal that we agree to accept. We reserve the right to discard unauthorized returns without issuing credit. Customers who send multiple unauthorized returns or refusals will no longer be permitted terms and future orders will require credit card payments.

QUALITY:

Many Tozai Home products are made by local artisans in small villages. Great care and exacting detail is taken to replicate the production of centuries ago. No two pieces are identical, which explains the slight variations in size or color of the same item. These unique variations are part of the charm of Tozai Home. They are the antiques of tomorrow. 

Canada Terms and Conditions

View our Canada announcement letter

ORDERING

In order to process your order efficiently, please note the following:

  • Orders are charged in US currency
  • Minimum order amount is $500 USD (estimated CAD $638)
  • Payment is by Credit Card only
  • Our website will only accept orders for product in stock or estimated to be in stock within 30 days

EXCLUDED BRANDS

The following brand is ineligible for shipping to Canada at the moment and will be removed from your order prior to shipping:

  • Cocoba

SHIPPING

All orders will be shipped UPS unless otherwise requested. If you have a UPS account in Canada, please include with your order and all duties and taxes will be charged to your UPS account.If you don’t have a UPS account, the duties and taxes will be COD by UPS. 

  • To create an account with UPS click here https://wwwapps.ups.com
  • If you have your own shipper or broker please contact us so we ensure we have the right instructions on file.
  • Orders will be shipped complete. We will not ship backorders.

VOLUME DISCOUNT

We're offering volume discount to help offset Canadian duties. Use the following promo codes at checkout based on your order total.

  • $1,500 Order = 10% discount (SHOPCAN1500)
  • $3,000 Order = 15% discount (SHOPCAN3000)
  • $5,000 Order = 20% discount (SHOPCAN5000)